FAQ and Contact us
Below is a list of frequently asked questions about Gumball Bakery’s cookies and policies. For additional help, feel free to reach out to us at yummy@gumballbakery.com.
Cookie Quality & Ingredients
Do Gumball Bakery cookies have an expiration date?
Yes, each cookie comes with a "Best By" date printed on the wrapper. Since we don’t use preservatives, our cookies have a shelf life of 12 weeks when stored at room temperature and up to 4 months if refrigerated.
Are your cookies really 100% vegan?
Absolutely! All of our cookies are 100% vegan. We never use dairy, eggs, artificial ingredients, or hydrogenated oils. Gumball Bakery cookies are made with real ingredients that are as wholesome as they are delicious.
Do the cookies contain any soy?
Our facility is soy-free, and all of our cookies are made without soy.
Are Gumball Bakery cookies sugar-free?
No, our cookies are not sugar-free. We use Vegan, unrefined cane sugar, which has more nutritional value than refined sugars and is environmentally friendly. However, diabetics should consume our cookies with caution.
Baking & Ingredients
What kind of baking powder is used?
We use aluminum-free baking powder in all our cookies. It contains non-GMO corn.
Will my cookies arrive fresh?
Yes! We bake in small batches to ensure freshness. Once you place an order, your cookies are shipped promptly to arrive at peak freshness. Depending on your location, orders usually arrive within 10-14 business days so you can enjoy our cookies fresh.
Shipping & Delivery
How long does it take to process and ship my order?
We process orders within 4 business days. Our facility operates Seven Days a week, and we ship only on business days (excluding holidays). Standard shipping within the continental U.S. is through FedEx Ground, with an estimated delivery time of 5 days.
Do you ship to Hawaii and Alaska?
Yes, we do! Orders to Hawaii and Alaska are shipped via FedEx Air, which may involve additional shipping costs
Do you ship internationally?
Currently, we ship only within the United States. However, if you have friends or family in the U.S., we’d be happy to ship to them, and they could forward the cookies to you. We hope to offer international shipping in the future as we work to ensure our cookies can travel safely and affordably overseas.
Reach out for questions, orders, or interest in wholesale options.
If you have other questions or need further assistance, don’t hesitate to contact us at yummy@gumballbakery.com or call us at 1-800-648-0775. We’re here to help you experience the magic of Gumball Bakery!